VoIP or IP PABX had been widely known around the world. It had been becoming more a standard option comparing to traditional analogue keyphone system. However, how does it differs between each and another? VoIP also known as Voice over Internet Protocol. Same goes to IP PABX which stands for Internet Protocol Private Automated Branch Exchange. The main definition is using networks as a protocol to transfer voice internally and including incoming calls. The first main difference that's been most obvious is the infrastructure. IP PABX no longer require messy phone cables (RJ11). In traditional analogue system, users will need to specially pull another phone cables specially dedicated for each tables, these cables will be punched into a krone tag placed inside a DP box before connecting into PABX system. Which is going to be messy arrangement and cost extra in cable pulling. In IP PABX, users will only need to use the network / LAN (local area network) cable or known in RJ45, Cat5e, Cat6 or etc. that was meant for workstations PC internet purpose. In the IP Phone set, its often comes with 2 ethernet ports which first is meant for incoming network from network switches, and the second ethernet ports will act as an network out which will be used to connect to the PC. Resulting IP Phone act similarly like an adapter for network. In features wise, IP PABX will comes with almost all features that is available in analogue phone system. Of course, as a modern IP PABX system, it will comes with extra features such as: 1. Miss Call - To check missed calls and their phone numbers 2. Address Book - To keep memory of client's contact 3. Auto Attendant - Phone as first point of reception to fasten up process for client to reach desired person 4. Call Recording - To record all or partial calls 5. Conferencing - Multiple persons in same call at the same time 6. Video Calls - To make video calls 7. Softphone connectivity - Can connect to PC or mobile phone as softphone to answer calls anywhere 8. Voicemail to email - Send voicemail to email for recording purpose 9. Connectivity with Branches - Branches or outlet to link into the same PABX system with HQ Of course, the features are included but not limited to the features above. Features are different as according to brands and model available in the market. In economical wise, there wouldn't be a huge difference comparing to analogue PABX system. However, this would need to be consulted by your PABX vendor. IP PABX is preferred by many users nowadays with more possibility and features at the same time reducing cost. Thus, more users are preferring to switch over to VoIP and the network infrastructure seems to be more stable comparing to traditional way. Even when its connecting to IP internet protocol, however, it will usually not depending on internet to make calls. Should you need more information, please find us at: https://www.narity.com.my Disclaimer: Features, infrastructure and pricing differs as according to brand and models. Above stated are as according to products and as according to the information of products provided by Narity Solutions. Please seek for your vendors for exact information. This article will not be liable if information differs with your vendor.

With the technology enhancement, Cloud PABX is getting more a preferred system comparing to the traditional Analog PABX System. This is mainly due to the requirement of mobility and making companies operation more effectively. 1. Cloud PABX System Do Not Require to Purchase System Hardware In the traditional PABX System, the system box is required to be placed in the office. Thus, Cloud PABX had eliminated the requirement of needing the box system and replaced with a Virtual System. As long an internet connection is available, then Cloud PABX System would be able to run as usual. A very good example is companies used to host a email server by their own, however were being replaced with hosted email services. 2. Mobility and Stay Connected While the traditional PABX system require to access, make or receive calls only in the office, Cloud PABX is able to link with mobile phones, PC and Laptop. When the extension is being dialed, the devices will be able to perform the same features parallelly. It enable the possibilities of always getting connected to anyone dialing your office number wherever you are. 3. IT Personnel Requirements Corporations often hire more IT staffs to maintain IT hardware, and of course, if a PABX system is being stored and hosting in the office, it might cause higher requirements of IT personnel. As the introduction of Cloud PABX, the requirements of service and maintenance will be reduce to almost zero. Thus, ensuring the uptime of Cloud PABX system while reducing the costs. 4. Configuration of PABX System Instead of onsite configuration that might need some knowledge of coding or IT. Most Cloud PABX had been simplifying the setup. These setup are usually able to done via internet connection with simple steps. 5. Flexibility of Cloud PABX Cloud PABX has been demonstrated its flexibility. Business sizes will often varies as according to the condition of economies. It had been a concern for business owners to decide whether going for a larger PABX system to get standing by for future expansion or a smaller PABX system to save cost. Thus, Cloud PABX often comes with a flexible package that enable users to expand or reduce their number of users flexibly as according to their sizes. 6. Service Contract Maintenance For larger enterprises, in order to ensure their PABX is always up and running, service and contract maintenance is usually in place. As Cloud PABX system is being hosted by the service provider, the maintenance of Cloud PABX is always been continuously monitored. In another words, the system service is no longer needing to take place. Some vendors will also having a system being connected to the phones to monitor and giving an alert when attentions is required. 7. Cost of Cloud PABX While enjoying the great features and benefit of Cloud PABX, comparing to the traditional system, the first investment cost is usually lower. This is due to the cost of system had been eliminated. However, depending on service provider, there will usually be a minimal running cost.

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